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Vicky Davis's avatar

Hank, that’s my husband’s name too. I would love to be a paid subscriber but on fixed income I have to budget to the max. My husband will celebrate his 100th birthday this October. He married a youngster three years ago I’m in my 80’s.. I do so enjoy your stories and recipes and love eating the wild food that we are blessed with from my son. Mainly venison and fish. I do some foraging but am not able to do as much as I would like. Keep up what you are doing and enjoy your new digs in MN😎🌴

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Lee's avatar

Just a neat trick I learned about how to manage those who sign up just for rewards and then leave: keep an Excel sheet (or Google, whatever) of all paid subscribers with their sign-up date, tier, and time in tier (for those who change tiers but stay subscribed). The particular Patreon page I follow in this case has various rewards pegged to certain pledge levels that ALSO kick in only at certain numbers of months subscribed. As such, they are able to manage both the "redeem and churn" crowd, plus those who try to game upgrading in the same way (even if you have subscribed for X months, you don't get the higher-tier reward just for one month at the higher tier, you still need to put in time at the higher tier, though you still get cumulative credit for all of those rewards even if you downgrade later). The guy here periodically goes in and audits the list to catch up on missed reward disbursements (he ships a couple times a year but somebody always falls through), and culls those who no longer qualify.

There may of course be similar CRM-ish tools included with Substack on your admin console that I am not aware of, but wanted to share the tip!

It's a bit of work, but the basic idea I think is pretty sound for the issue you describe!

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